URL: https://help.carbonvoice.app/conversations/your-conversation-list/playlists-and-labels
Source: https://raw.githubusercontent.com/PhononX/carbon-voice-docs/main/docs/conversations/your-conversation-list/playlists-and-labels.md

# Playlists and labels

Label messages to manage follow-up and find them again later. Putting a label on a
message can add it to a playlist, which shows at the top of your home screen, or you
can label a message simply to find it in Notebook.

## Add a label

Press and hold on a message, select **Labels**, then choose the labels you want to
apply.

![Labels](/img/conversations/labels.webp)

## Labels as a trigger

Because press and hold sets a label in a couple of taps, labelling doubles as a manual
trigger you control: label a message **Bug Report** and a Jira issue can be created, label
it **CRM Update** and a note lands in Salesforce. See
[Zapier](https://help.carbonvoice.app/integrations/zapier).

## Manage labels and playlists

To control which labels create playlists, or to add new ones, go to **Notebook →
Labels → 3-dot menu → Manage Labels**.

## Related

Labels are also a good way to kick off
[automated workflows with Zapier](https://www.getcarbon.app/zapier).