# Carbon Voice Help

> The official documentation for Carbon Voice, voice messaging for your whole team — people and agents alike. This site is the canonical source: it is generated from plain Markdown in https://github.com/PhononX/carbon-voice-docs, licensed CC BY 4.0, and free to quote or reuse with attribution.

Every page below is also available as raw Markdown: replace the site origin with
`https://raw.githubusercontent.com/PhononX/carbon-voice-docs/main/docs` and append `.md`. The complete text of this documentation in a
single file is at https://help.carbonvoice.app/llms-full.txt.

## Overview

- [Carbon Voice Help](https://help.carbonvoice.app/): The official help center for Carbon Voice — voice messaging for your whole team, people and agents alike.
- [A tour of the app](https://help.carbonvoice.app/a-tour-of-the-app): Find your way around Home in Carbon Voice, covering playlists, quick send, conversations, and search.
- [Carbon Voice on desktop](https://help.carbonvoice.app/desktop): The wide-screen layout, how navigation differs from mobile, and the keyboard shortcuts that come with it.
- [Search](https://help.carbonvoice.app/searching): Find a message by what was said in it, and narrow the results down by type, person, or label.
- [Video guides](https://help.carbonvoice.app/videos): Watch Carbon Voice walkthroughs covering recording, conversations, AI, automation, and settings.
- [About this documentation](https://help.carbonvoice.app/about): How the Carbon Voice help center is published, licensed, and read by machines.

## Conversations

How conversations work in Carbon Voice.

- [Access & sharing](https://help.carbonvoice.app/conversations/access-and-sharing): Control who can join a conversation, share a link to it, and manage its history.
- [Creating conversations](https://help.carbonvoice.app/conversations/creating): Start a direct message or a named conversation, and choose who is in it.
- [Your conversation list](https://help.carbonvoice.app/conversations/your-conversation-list): Play, record, filter, and organize straight from your list of conversations.
- [Access and sharing settings](https://help.carbonvoice.app/conversations/access-and-sharing/access-and-sharing-settings): Change who can join a conversation and share a link to it.
- [Types of conversations](https://help.carbonvoice.app/conversations/creating/types-of-conversations): When to use a direct message and when to use a named conversation in Carbon Voice.
- [Play all unheard messages](https://help.carbonvoice.app/conversations/your-conversation-list/play-all-unheard): Start playing every unheard message in a conversation straight from your list.
- [Managing access and adding people](https://help.carbonvoice.app/conversations/access-and-sharing/managing-access): Set who can join a conversation, and add people to it by name, email address, or phone number.
- [Create a named conversation](https://help.carbonvoice.app/conversations/creating/create-a-named-conversation): Set up a conversation around a topic, where people can be added or removed over time.
- [Conversations](https://help.carbonvoice.app/conversations): Create conversations, organize your conversation list, and control who can take part.
- [Swipe to record](https://help.carbonvoice.app/conversations/your-conversation-list/swipe-to-record): Swipe a conversation in your list to start recording straight into it.
- [Listen-only conversations](https://help.carbonvoice.app/conversations/access-and-sharing/listen-only-conversations): Post updates that others can hear without being able to reply, for broadcasts, private updates, and podcast-style sharing.
- [Start a conversation with a phone number or email](https://help.carbonvoice.app/conversations/creating/start-with-a-phone-number-or-email): Message anyone with just their email address or phone number, even if they don't use Carbon Voice yet.
- [Quick Send](https://help.carbonvoice.app/conversations/your-conversation-list/quick-send): Pin a conversation to Quick Sends on Home so you can record and send to it in one tap.
- [Conversation history settings](https://help.carbonvoice.app/conversations/access-and-sharing/conversation-history-settings): Control message previews, AI summaries, and when unread messages clear from your feed.
- [Create a conversation with the same members](https://help.carbonvoice.app/conversations/creating/reuse-the-same-members): Start a new conversation with the people already in an existing one, without adding them again by hand.
- [Reminders](https://help.carbonvoice.app/conversations/reminders): Post a scheduled prompt into a conversation on a cadence, so a recurring update happens without a meeting.
- [Press and hold actions](https://help.carbonvoice.app/conversations/your-conversation-list/press-and-hold-actions): Press and hold a conversation in your list to get quick actions without opening it.
- [Playlists and labels](https://help.carbonvoice.app/conversations/your-conversation-list/playlists-and-labels): Label messages to organize follow-up, and turn labels into playlists on your home screen.
- [Filtering your conversation list](https://help.carbonvoice.app/conversations/your-conversation-list/filtering): Filter your conversations down to the ones with unread messages, or narrow further with more options.

## Messages

Recording, listening, transcripts, and message actions.

- [Listening](https://help.carbonvoice.app/messages/playback): Playback speed, distracted mode, unread messages, and listening from the lock screen.
- [Recording & sending](https://help.carbonvoice.app/messages/recording-and-sending): Record a message, reuse one you've saved, forward it, or send audio from another app.
- [Transcripts](https://help.carbonvoice.app/messages/transcripts): Every message is transcribed automatically, so conversations can be read as well as heard.
- [How to record a voice message](https://help.carbonvoice.app/messages/recording-and-sending/record-a-voice-message): Start, pause, restart, and finish a recording in Carbon Voice.
- [What happens after you finish recording](https://help.carbonvoice.app/messages/recording-and-sending/after-you-record): Run an AI action, check the transcript, share your message, or save it for later.
- [Attachments](https://help.carbonvoice.app/messages/attachments): Attach a file or URL while you're recording, to a message you've already sent, or to a whole conversation.
- [Playback speed](https://help.carbonvoice.app/messages/playback/playback-speed): Speed up or slow down message playback, and jump back five seconds.
- [Record and share](https://help.carbonvoice.app/messages/recording-and-sending/record-and-share): The two ways to record in Carbon Voice, a voice memo you share by link or a message in a conversation.
- [Get message transcripts](https://help.carbonvoice.app/messages/transcripts/get-message-transcripts): Copy the transcript of a single message, or pull the transcript of several messages at once.
- [Distracted mode](https://help.carbonvoice.app/messages/playback/distracted-mode): A simplified player with larger buttons, for listening while you're doing something else.
- [Quick reactions with emoji](https://help.carbonvoice.app/messages/quick-reactions): React to a message with an emoji instead of recording a reply.
- [One-tap to expand transcriptions](https://help.carbonvoice.app/messages/transcripts/expand-transcriptions): Expand or collapse every transcript in a conversation at once, instead of tapping "show more" on each message.
- [Messages](https://help.carbonvoice.app/messages): Recording, sending, listening, and transcripts.
- [Message information](https://help.carbonvoice.app/messages/message-information): Open message details to see engagement, notes, labels, the full transcript, and message actions.
- [Unread messages versus unheard messages](https://help.carbonvoice.app/messages/playback/notified-versus-unheard): Every message has two separate states, how much of it you've heard and whether it still wants your attention.
- [Play new messages](https://help.carbonvoice.app/messages/playback/play-new-messages): Catch up on the messages that need your attention in one tap, from Home or inside a conversation.
- [See if someone has read or listened](https://help.carbonvoice.app/messages/read-receipts): Check who has caught up on a message you sent, and how much of it they heard.
- [Saved voice memos](https://help.carbonvoice.app/messages/recording-and-sending/pre-recorded-messages): Save messages you send often and reuse them, instead of recording the same thing again.
- [Editing text messages](https://help.carbonvoice.app/messages/editing-text-messages): Change a text message you've already sent, and the audio changes with it.
- [Marking messages read and unread](https://help.carbonvoice.app/messages/playback/clearing-notified-messages): Mark a conversation or a single message as read, flag something to come back to, or have it clear automatically as you read.
- [Message forwarding](https://help.carbonvoice.app/messages/recording-and-sending/message-forwarding): Pass a message along to another conversation, with a link back to its source.
- [Tagging people and agents](https://help.carbonvoice.app/messages/mentions): Tag someone in a message so they're notified, and tag an agent so it engages.
- [Listen and reply from push notifications (iOS)](https://help.carbonvoice.app/messages/playback/push-notifications-ios): Play a message and reply straight from the lock screen on iOS, without opening the app.
- [Personal notes while you listen](https://help.carbonvoice.app/messages/recording-and-sending/personal-notes): Take private notes on a message as you listen, so you can reference them when you reply.
- [Share an audio file to Carbon Voice](https://help.carbonvoice.app/messages/recording-and-sending/share-an-audio-file): Send a recording made in another app, like Voice Memos, into a Carbon Voice conversation.
- [Threads](https://help.carbonvoice.app/messages/threads): Reply to a specific message rather than the conversation, and read the discussion that grows under it.
- [Notebook](https://help.carbonvoice.app/messages/notebook): One place for your voice memos, action items, contacts, labels, notes, and every AI result you've generated.
- [Deleting messages](https://help.carbonvoice.app/messages/recording-and-sending/deleting-messages): Delete a recording in progress, or remove a message you've already sent.
- [Real-time conversations](https://help.carbonvoice.app/messages/recording-and-sending/real-time-conversations): When people are around while you're speaking, they can listen and reply live, and catch up later if they aren't.

## Voice Memos

Capturing, organizing, and sharing your own recordings.

- [Organizing voice memos](https://help.carbonvoice.app/voice-memos/organizing-voice-memos): Use labels and folders to find a memo again without scrolling through the whole list.
- [Sharing voice memos](https://help.carbonvoice.app/voice-memos/sharing-voice-memos): Share a memo as a link, as a transcript, as AI-processed output, or straight into a conversation.
- [Share a link to a voice memo](https://help.carbonvoice.app/voice-memos/share-a-link): Send someone a link they can use to listen to a memo and reply, without an account.
- [Voice Memos](https://help.carbonvoice.app/voice-memos): Capture, organize, and share your own recordings.

## Meeting Notes

Skip the meeting, have the discussion async, and let AI write it up.

- [AI meeting notes, without the meeting](https://help.carbonvoice.app/meeting-notes): Replace the meeting with an async discussion, then turn it into notes, action items, and a summary anyone can catch up on.
- [Why there's no meeting](https://help.carbonvoice.app/meeting-notes/why-no-meeting): What changes when a discussion happens asynchronously instead of in a scheduled call.
- [Run an async meeting](https://help.carbonvoice.app/meeting-notes/run-an-async-meeting): Create an async meeting, set a reply deadline, record a kick-off, and keep track of who has contributed.
- [Get the notes](https://help.carbonvoice.app/meeting-notes/get-the-notes): The summary, the full transcript, and turning a finished discussion into whatever document you need.
- [Action items](https://help.carbonvoice.app/meeting-notes/action-items): AI pulls the things someone needs to do out of a discussion, and you work through them like a to-do list.
- [Share the notes](https://help.carbonvoice.app/meeting-notes/share-the-notes): Send the write-up wherever your team keeps decisions, whether that's another conversation, your notes app, or an automated workflow.

## Voice & Language

How your messages sound, and talking across languages.

- [Voice & Language](https://help.carbonvoice.app/voice-and-language): Choose how your typed messages sound, clone your voice, and hold conversations across languages.
- [Personalize the voice for messages you type](https://help.carbonvoice.app/voice-and-language/typed-message-voice): Choose how your typed messages sound when someone listens to them.
- [Voice cloning and text-to-speech](https://help.carbonvoice.app/voice-and-language/voice-cloning): Choose how your typed messages sound to the people who listen to them, including in your own cloned voice.
- [Auto-translation and Global Voice](https://help.carbonvoice.app/voice-and-language/auto-translation): Talk across languages, with messages translated so everyone can follow in their own language, in your voice.

## Quick Capture

Send a message without opening the app — shortcuts, widgets, and your watch.

- [Quick Capture](https://help.carbonvoice.app/quick-capture): Record and send without opening Carbon Voice, using keyboard shortcuts, speed dial, widgets, Siri, and your watch.
- [Keyboard shortcuts](https://help.carbonvoice.app/quick-capture/keyboard-shortcuts): Record and send from any app on your Mac, without switching to Carbon Voice.
- [Speed Dial](https://help.carbonvoice.app/quick-capture/speed-dial): Bind ten destinations to ten keystrokes, so a message to anyone is one shortcut away.
- [The menu bar app](https://help.carbonvoice.app/quick-capture/menu-bar): Record, play, and reach your conversations from the macOS menu bar.
- [iPhone home screen widgets](https://help.carbonvoice.app/quick-capture/iphone-widgets): Add the Recents or Quick Sends widget to your iPhone home screen for faster access to conversations.
- [Siri, sharing, and iMessage](https://help.carbonvoice.app/quick-capture/ios-shortcuts): Send a Carbon Voice message by voice command, from another app's share sheet, or from inside a text thread.
- [Apple Watch app](https://help.carbonvoice.app/quick-capture/apple-watch): Record a voice memo from your wrist, even offline, and have it sync to your phone.

## Summaries & AI Actions

Summarize a discussion, catch up on what you missed, and reshape recordings into something you can use.

- [One-tap AI summaries](https://help.carbonvoice.app/ai/one-tap-summaries): Summarize the longer messages in a conversation with a single tap, and expand any of them for the full transcript.
- [Catch up with AI](https://help.carbonvoice.app/ai/catch-up-with-ai): Generate a summary of the messages you've missed in a conversation, with links back to the originals.
- [Auto bulleted summaries](https://help.carbonvoice.app/ai/auto-bulleted-summaries): See every message in a conversation as structured bullet points as you scroll, without opening each one.
- [Transform voice memos and messages with AI](https://help.carbonvoice.app/ai/transform-with-ai-actions): Turn what you said into a first draft, whether that's an email, a to-do list, or a summary with action items.
- [Create your own AI prompts](https://help.carbonvoice.app/ai/custom-prompts): Write and save a prompt of your own, and use it on any message like the built-in ones.
- [Summaries & AI Actions](https://help.carbonvoice.app/ai): Summarize a discussion, catch up on what you missed, and reshape recordings into something you can use.

## AI Chat

Ask questions about anything you've stored in Carbon Voice.

- [AI Chat](https://help.carbonvoice.app/ai-chat): Ask questions about your conversations and voice memos, and get answers drawn from everything you've stored.

## AI Agents

Give an AI agent its own account, and talk to it like a teammate.

- [AI Agents](https://help.carbonvoice.app/ai-agents): Give an AI agent its own Carbon Voice account, so you can talk to it the way you talk to anyone else.
- [Create an agent](https://help.carbonvoice.app/ai-agents/create-an-agent): Set up an agent's Carbon Voice account by picking the platform you're connecting to, naming it, and following the setup guide.
- [Connect your agent](https://help.carbonvoice.app/ai-agents/connect-your-agent): Link an agent's Carbon Voice account to the agent platform you're connecting to, using a setup guide, an access token, and a webhook.
- [Talk to your agent](https://help.carbonvoice.app/ai-agents/talk-to-your-agent): Once an agent is connected, message it the way you message anyone else, including from a keyboard shortcut.
- [Managing an agent](https://help.carbonvoice.app/ai-agents/managing-an-agent): Change an agent's name, picture and voice, review its details, and retire it when it's done.

## AI Assistants & MCP

Let Claude, ChatGPT, or your editor work with your Carbon Voice content.

- [AI Assistants & MCP](https://help.carbonvoice.app/ai-assistants): Connect an AI assistant to your Carbon Voice conversations and voice memos.
- [Getting your content to an AI](https://help.carbonvoice.app/ai-assistants/getting-your-content-to-an-ai): Two ways to put your Carbon Voice conversations within reach of an AI assistant, live over MCP or synced into a vault you own.
- [MCP tips and tricks](https://help.carbonvoice.app/ai-assistants/tips-and-tricks): Get better results from an AI assistant connected to your Carbon Voice conversations and voice memos.
- [Connecting Claude](https://help.carbonvoice.app/ai-assistants/claude): Connect your Carbon Voice conversations and voice memos to Claude using the MCP server.
- [Connecting ChatGPT](https://help.carbonvoice.app/ai-assistants/chatgpt): Reach your Carbon Voice conversations and voice memos from inside ChatGPT using Company Knowledge.
- [Connecting Cursor](https://help.carbonvoice.app/ai-assistants/cursor): Connect Carbon Voice to Cursor so it can work with your conversations and voice memos.
- [Connecting Windsurf](https://help.carbonvoice.app/ai-assistants/windsurf): Add the Carbon Voice MCP server to Windsurf.

## Workspaces

Setting up and administering a workspace for your team.

- [Create a workspace for your team](https://help.carbonvoice.app/workspaces/create-a-workspace): Set up a team workspace, connect your domain, add members, and start your first conversations.
- [Roles and access controls](https://help.carbonvoice.app/workspaces/roles-and-access-controls): Assign members and admins in a workspace, and control who can invite other people.
- [Adding someone to a workspace](https://help.carbonvoice.app/workspaces/adding-people): Invite people by contact, or share a link they can use to join your workspace.
- [Connect a domain to your workspace](https://help.carbonvoice.app/workspaces/connect-a-domain): Let teammates discover and join your workspace automatically when they sign in with a matching email domain.
- [Advanced workspace settings](https://help.carbonvoice.app/workspaces/advanced-settings): Default conversation location, workspace colors and watermarks, and retention policies.
- [Workspaces](https://help.carbonvoice.app/workspaces): Set up a workspace for your team and manage who has access.
- [Okta user provisioning with SCIM](https://help.carbonvoice.app/workspaces/okta-scim): Provision and de-provision Carbon Voice workspace members automatically from Okta.

## Account & Settings

Your profile, notifications, devices, and plan.

- [Claim your username](https://help.carbonvoice.app/account-and-settings/claim-your-username): Pick a username so people can find you in Carbon Voice, and get your personal CarbonLink.
- [Get your personal CarbonLink](https://help.carbonvoice.app/account-and-settings/personal-carbonlink): A link people can use to send you voice messages, without downloading an app.
- [Manage notification settings](https://help.carbonvoice.app/account-and-settings/notification-settings): Choose how Carbon Voice notifies you across messages, conversations, async meetings, and workspaces.
- [Recording & playback settings](https://help.carbonvoice.app/account-and-settings/recording-and-playback): Change how recording starts, and let playback follow your phone to your ear.
- [Appearance](https://help.carbonvoice.app/account-and-settings/appearance): Use Carbon Voice in light or dark mode, or follow your device.
- [Linked Emails & Phone Numbers](https://help.carbonvoice.app/account-and-settings/directory-services): Link several email addresses and phone numbers to one Carbon Voice account so nothing gets missed.
- [Upgrade to premium](https://help.carbonvoice.app/account-and-settings/upgrade-to-premium): Unlock more recording time, organization features, and AI credits, for yourself or your whole team.
- [Enabling phone contacts](https://help.carbonvoice.app/account-and-settings/enabling-phone-contacts): Find the people you already know who are on Carbon Voice.
- [Account & Settings](https://help.carbonvoice.app/account-and-settings): Your profile, notifications, devices, and plan.
- [Notification inbox](https://help.carbonvoice.app/account-and-settings/inbox): Where Carbon Voice notifies you about mentions, invites, workspace activity, and security updates.
- [How to delete your account](https://help.carbonvoice.app/account-and-settings/delete-your-account): Delete your Carbon Voice account from the app or from the web.

## Integrations

Connecting Carbon Voice to your other tools and AI assistants.

- [Integration credentials](https://help.carbonvoice.app/integrations/integration-credentials): Create and revoke the access tokens integrations use, and see which apps are connected to your account.
- [Automate workflows](https://help.carbonvoice.app/integrations/automate-workflows): Connect Carbon Voice to the tools you already use, so a voice memo can become a task, an email draft, or a CRM update.
- [Zapier](https://help.carbonvoice.app/integrations/zapier): Trigger workflows in thousands of other apps by sending or labeling a message in Carbon Voice.
- [Slack](https://help.carbonvoice.app/integrations/slack): Send and catch up on Carbon Voice messages from Slack, and start async meetings and retros with a slash command.
- [Using and sharing your CarbonLink](https://help.carbonvoice.app/integrations/using-your-carbonlink): Edit your CarbonLink, share it as a link or QR code, and put it where people already look for you.
- [Google Workspace](https://help.carbonvoice.app/integrations/google-workspace): Import conversations into Sheets, and turn a Presentation Outline into a draft deck in Slides.
- [Obsidian](https://help.carbonvoice.app/integrations/obsidian): Sync your Carbon Voice conversations and voice memos into an Obsidian vault as Markdown.
- [Build with the Carbon Voice API](https://help.carbonvoice.app/integrations/build-with-the-api): Where to go to integrate your own application with Carbon Voice, covering the API reference, OAuth, and webhooks.
- [Integrations](https://help.carbonvoice.app/integrations): Connect Carbon Voice to the tools you already use, with no code, with a token, or with the API.

## Troubleshooting

Fixes for common problems.

- [Microphone access](https://help.carbonvoice.app/troubleshooting/microphone-access): What to check when Carbon Voice can't start a recording because of a microphone error.
- [Conversations aren't showing up](https://help.carbonvoice.app/troubleshooting/missing-conversations): What to check when you've been notified about a message by SMS or email but can't find it in the app.
- [Android — making links open in the app](https://help.carbonvoice.app/troubleshooting/android-links): Set Carbon Voice as the default handler so links open in the app rather than a browser.
- [Enabling pop-ups so you can log in on the web](https://help.carbonvoice.app/troubleshooting/enabling-popups): Web login needs pop-ups allowed. Here is how to enable them on desktop and iOS.
- [Troubleshooting](https://help.carbonvoice.app/troubleshooting): Fixes for the problems that come up most often.