URL: https://help.carbonvoice.app/messages/message-information
Source: https://raw.githubusercontent.com/PhononX/carbon-voice-docs/main/docs/messages/message-information.md

# Message information

Message details show whether your message has been seen or heard, along with its
transcript and everything you can do with it.

## Opening message details

- Press and hold the message card and select **More → Message Info**.
- From the in-line player, tap the **"..."**.
- In distracted mode, tap **See Transcript**.

![Message info](/img/messages/message-info.webp)

## What's in it

**Engagement** — who has caught up on your message, either by clearing the notification
or by listening. See
[See if someone has read or listened](https://help.carbonvoice.app/messages/read-receipts).

**Discussion notes** — take notes as you listen to a message.

**Labels** — flag messages using the default labels or your own, and use them to build
playlists. See
[Playlists and labels](https://help.carbonvoice.app/conversations/your-conversation-list/playlists-and-labels).

**Transcription** — read the full transcript, tap a word to jump to that point during
playback, and copy or share the text.

![Transcript actions](/img/messages/transcript-actions.webp)

**Message actions** — download the message, save it as a
[voice memo](https://help.carbonvoice.app/messages/recording-and-sending/pre-recorded-messages) to reuse, or delete it. The
last two are available on your own messages only.

## Related

- [Attachments](https://help.carbonvoice.app/messages/attachments)
- [Get message transcripts](https://help.carbonvoice.app/messages/transcripts/get-message-transcripts)