URL: https://help.carbonvoice.app/messages/playback/push-notifications-ios
Source: https://raw.githubusercontent.com/PhononX/carbon-voice-docs/main/docs/messages/playback/push-notifications-ios.md

# Listen and reply from push notifications (iOS)

Many conversations are short and quick, so you can listen and reply right from the
message notification on your phone's lock screen.

## Using the notification preview

When a new message comes in, **press and hold the notification**. It expands so you can
play the message, and also:

- Reply with a quick tap.
- See the message in the context of its thread, and jump to new messages by tapping the
  avatars.
- See a quick summary of the message with Top Words.
- View the discussion thread.

All without opening the app. Tap the large profile photo to jump straight to the
conversation.

> On most devices only the first 30 seconds of a message plays in notification preview
> before the screen shuts off. Press volume up or down to extend this.

![A message preview on the lock screen](/img/whats-new/push-notification-preview.webp)

## If you're not getting notifications

Two things need to be true: Carbon Voice has to be set to send them, and iOS has to be
set to show them.

### In Carbon Voice

1. Open your **Profile Menu** and go to **Settings**.
2. Tap **Notification Settings**.
3. Make sure **Push Notifications** is on.

### In iOS

These are usually right by default, but if you declined the permission prompt you'll
need to change them:

1. Open the **Settings** app on your device.
2. Select **Notifications**.
3. Scroll to **Carbon Voice**.
4. Make sure **Allow Notifications** is on. Turn on **Time Sensitive Notifications** if
   you want messages shown as they arrive.

Apple's own guidance on notification settings is
[here](https://support.apple.com/en-us/HT201925).

## Related

- [Unread messages versus unheard messages](https://help.carbonvoice.app/messages/playback/notified-versus-unheard)