URL: https://help.carbonvoice.app/messages/read-receipts
Source: https://raw.githubusercontent.com/PhononX/carbon-voice-docs/main/docs/messages/read-receipts.md

# See if someone has read or listened

Wondering whether someone in your conversation has seen or heard your message? You can
check engagement details on any message you've sent.

## Check marks at a glance

Look at the bottom-right corner of your message card in the conversation:

| What you see | What it means |
| --- | --- |
| No check mark | The message isn't sent or fully processed yet. |
| Single gray check | Sent and active, but nobody has read or listened yet. |
| Double gray check | Some people have engaged — listened, or cleared the notification. |
| Dark purple double check | Everyone in the conversation has read or listened. |

> "Caught up" means someone either listened to the message or cleared the notification.
> Both count as engagement.

## Detailed engagement info

1. Go to the conversation containing the message.
2. Find your message card.
3. **Swipe the card from right to left**, or **tap the message** to open message info.

At the top of message info is the **Engagement Status** card:

- **All caught up** — every recipient has read or listened.
- **Some caught up** — only some participants have engaged.
- **None caught up** — nobody has read or listened yet.

![Engagement status](/img/messages/engagement-status.webp)

## Per-person detail

Tap the engagement bar to expand it for a breakdown of each person:

- **% heard** — how much of the message they listened to.
- **Notified cleared** — they cleared the notification, which counts as a read.
- **Unread** — they haven't read or listened yet.

![Engagement detail](/img/messages/engagement-detail.webp)

So "Notified Cleared · 80% heard" means they listened to most of it and cleared the
notification, while "Unread · 0% heard" means they haven't engaged at all.

Clearing a notification counts as **read**; listening counts as **heard**. Tracking
both tells you who is caught up, and how.

## Related

- [Unread messages versus unheard messages](https://help.carbonvoice.app/messages/playback/notified-versus-unheard)