URL: https://help.carbonvoice.app/troubleshooting/missing-conversations
Source: https://raw.githubusercontent.com/PhononX/carbon-voice-docs/main/docs/troubleshooting/missing-conversations.md

# Conversations aren't showing up

If you've been notified of new messages by SMS or email but can't find them in the app,
there are two things to check.

## Refresh first

Pull down on the Home screen to refresh.

## Check your Linked Emails & Phone Numbers

If the conversation still doesn't appear, the message was most likely sent to an email
address or phone number that isn't registered to your Carbon Voice account. Anything sent
to an address you haven't linked won't reach your app, which is why you can get the SMS or
the email but find nothing when you open Carbon Voice.

Add the missing one under **Linked Emails & Phone Numbers**:

1. From inside the app, go to **Home**.
2. Tap your **profile picture** to open the Profile Menu. It's at the top left on mobile,
   and at the bottom of the navigation sidebar on desktop.
3. Tap **Linked Emails & Phone Numbers**.
4. Add the email addresses and phone numbers people might use to reach you, and verify
   each one if prompted.

Messages sent to any address or number on that list then arrive in your account, including
the ones already waiting.

## Related

- [Linked Emails & Phone Numbers](https://help.carbonvoice.app/account-and-settings/directory-services) — the full
  page on adding and managing them.