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Conversations aren't showing up

If you've been notified of new messages by SMS or email but can't find them in the app, there are two things to check.

Refresh first​

Pull down on the Home screen to refresh.

Check your Linked Emails & Phone Numbers​

If the conversation still doesn't appear, the message was most likely sent to an email address or phone number that isn't registered to your Carbon Voice account. Anything sent to an address you haven't linked won't reach your app, which is why you can get the SMS or the email but find nothing when you open Carbon Voice.

Add the missing one under Linked Emails & Phone Numbers:

  1. From inside the app, go to Home.
  2. Tap your profile picture to open the Profile Menu. It's at the top left on mobile, and at the bottom of the navigation sidebar on desktop.
  3. Tap Linked Emails & Phone Numbers.
  4. Add the email addresses and phone numbers people might use to reach you, and verify each one if prompted.

Messages sent to any address or number on that list then arrive in your account, including the ones already waiting.

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