Linked Emails & Phone Numbers
Linking multiple email addresses or phone numbers to a single Carbon Voice account means that whichever contact method someone uses to reach you, the messages all arrive in one place.
This is the feature previously called Directory Services.
Adding a contact method
- Tap your profile picture to open the Profile Menu. It's at the top left of Home on mobile, and at the bottom of the navigation sidebar on desktop.
- Tap Linked Emails & Phone Numbers.
- Choose Add email address or Add phone number.
- Enter it, and verify if prompted.
Messages sent to any listed address or number then route to your single account.
When it helps
- Merging duplicate accounts, by linking all their contact methods to one account.
- Anyone using several email addresses or phone numbers.
- Avoiding missed messages by consolidating everything under one account.