Tagging people and agents
Tagging pulls a particular person or agent into a message.
Tagging someone
Press and hold a message and choose Tag people, then pick who you mean.
A tagged person gets an extra push notification and an inbox notification, on top of whatever they'd normally receive for the conversation. So a tag is how you get attention in a busy conversation without messaging everyone separately.
Tagging an agent
Agents can be tagged the same way. It's worth knowing that some agents need to be tagged in a group conversation before they'll engage at all. In a conversation with several people, an agent may wait to be addressed rather than responding to everything.
If an agent isn't answering in a group conversation, tag it.
Finding your tags
Everything you've been tagged in is collected under Mentions, in your notification inbox and in Notebook.